Privacy Policy

This confidentiality policy sets out the commitments made by the company EKCES and its principles relating to the security and protection of personal data policy.


The processing of personal data communicated to EKCES is carried out under the responsibility of the company EKCES SAS

36 rue Lucien Faure, 33300 Bordeaux

953 119 435 RCS Bordeaux


The user of the site has several rights over his data:

  • Right of access and rectification of information.
  • Right to data portability.
  • Right to transfer data to another data controller.
  • Permanent right of opposition.
  • Right to be forgotten.

Furthermore, it is possible to withdraw consent at any time; this withdrawal will only be applicable to future processing, without retroactive effect. Finally, it is possible to file a complaint with a competent supervisory authority.

For any request relating to the processing of your personal data, please contact the personal data protection department at the following address:


36 rue Lucien Faure, 33300 Bordeaux


Personal data is collected in order to perfect the customer relationship, when creating a customer account or subscribing to our newsletter. In addition, the optimal functioning of the website relies on the use of cookies. Your personal data is collected after obtaining your consent. Finally, browsing the EKCES company website results in the automatic collection of certain anonymous data such as your language preferences, the browser used, the date and time of visit, part of your IP address and the actions carried out on the page.


Customer account data

  • Data collected : Title/civility; surname ; first name ; address ; Nationality ; e-mail address ; telephone number; language.
  • Justification : allow the use and management of the customer account; the purchase and delivery of products offered by EKCES; consultation of order histories and electronic invoices.
  • Legal basis : consent, contract and legitimate interests.

Purchase data

  • Data collected : customer identifier, transaction date, quantity of products purchased, unit and total amount, possible discounts, product identifier, purchase history.
  • Justification : to finalize, record and process transactions carried out on the EKCES website.
  • Legal basis : contract.

Marketing data

  • Data collected : email address when subscribing to the newsletter; consent to receive offers and information on products, communication on events.
  • Justification : enable improvement of the products offered; promote the brand.
  • Legal basis : consent, legitimate interests.

Connection data

  • Data collected : the internet browser automatically collects certain information such as your language preferences, the browser used, the date and time of visit, part of your IP address, the actions performed on the page.
  • Justification : allow navigation on the website offered by EKCES.
  • Legal basis : consent, contract and legitimate interests.


A cookie is a text file that the provider of a website places on the user's computer and can access it again if the user visits again. The function of the cookie is to facilitate navigation on the internet, to facilitate transactions or to obtain information on user behavior, in particular in order to improve the customer experience on the website. Several types of cookies are used:

- Functional cookies : allow optimal use of the website by personalizing its use.

- Performance cookies : allow the use of the site to be quantified by recording traffic, use of different pages and user behavior. This is anonymized data.

- Targeting cookies : allow you to target the user's interests. Can be set up and used by the EKCES company or by its advertising partners.

- Strictly necessary cookies : these cookies are strictly necessary for the operation of the website and therefore cannot be deactivated. They are only defined in response to actions carried out by the user of the site constituting a service request.

The collection of data through the installation of cookies requires the user's consent. You can therefore limit the use of cookies. However, this restriction may affect certain parts of the website and therefore have an impact on the customer experience.


  • Customer account data and purchase data : the data is kept for the entire life of the account. However, the data is deleted after two (2) years in the event of an inactive account.
  • Marketing data : data is kept for three (3) years from the last contact.
  • Cookies : cookies are installed for twelve (12) months after the user's consent.


EKCES is subject to current legislation regarding the disclosure of data to third parties. Personal data may, for legal reasons, be transmitted to the authorities of the country concerned. Data is disclosed for the reasons specified in this privacy policy. Furthermore, EKCES is not a company whose purpose is the marketing of personal data. Finally, EKCES ensures that it only discloses data to third parties subject to and respecting legislation relating to the protection of personal data. In the event of disclosure to a third party located outside the EU, EKCES ensures that said third party guarantees adequate processing of personal data.

Internal use at EKCES : only a limited number of people are authorized to process personal data. The data is used for strictly professional purposes within the framework of the justifications provided above.

Service providers : EKCES may use service providers as part of normal business management. In this context, contracts are also subject to obligations regarding the protection of personal data. The service provider has a privacy policy that can be consulted by the user.

EKCES may use service providers in order to:

    • To analyze the traffic on its website: o Google Analytics, located in the United States. The privacy policy can be viewed at the following link:
    • To send emails
    • To host the website: o Shopify located in Canada. The privacy policy can be viewed at the following link:
    • To organize payment online


Links to third party sites may be present on the website. These third-party sites are not controlled by EKCES and have their own privacy policy viewable by the user. This privacy policy does not apply to third party sites.


This privacy policy may be modified in order to adapt to changes in the management of personal data by EKCES. Any updates to the Privacy Policy will be posted on our site.